Insight

With real-time data, reports and alerts, from the voice of the customer, every customer problem becomes an opportunity for the brand to improve the customer experience. Our data tool can help unlock CSAT trends, operational issues, fraud alerts, and more. Now you can A/B test every policy and process assumption before it’s set in stone.

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Since Thankful participates as a member of your team directly in your helpdesk, its real-time stats are available alongside your team members, allowing a single view of all your support metrics, not splitting out Thankful and your agents. Additionally, Thankful Insight can deliver actionable data from all customer service interactions, empower businesses to improve the overall customer experience by delivering trend data from the voice of the customer that can help identify parts of the experience that are creating difficulties downstream.