Access the benefits of GPT-powered technology while enforcing brand policies and standards.
Thankful’s no-code experience builder, FlowsNext, makes it easy to build and manage customer service workflows. Our policy controls and full suite of ecommerce integrations enable businesses to maintain brand standards while delivering seamless interactions powered by generative AI.
Gain a deeper understanding of what your customers want, how they are feeling and why with GPT-powered sentiment and topic detection. In addition to accurately scoring customers’ sentiment, urgency, and effort, Thankful includes both cause and reasons for the sentiment and can identify words and conversations based on topics.
Thankful’s GPT-powered AI Agent retrieves information from backend systems, makes changes to orders, and replies to customers with empathy, all while perfectly enforcing policies and using the brand’s voice.
As human agents tackle any transferred tickets, ChatGPT is able to assist with rephrasing replies, asking the right questions, and summarizing notes.
