Trained by in-house specialists with millions of data points, Thankful’s best-in-class Natural Language Processing achieves a level of nuanced understanding that is not possible with self-trained or brand-trained systems. Thankful’s AI Agent better understands what your customers want and delivers a human-like experience.
Just like a human agent, Thankful’s AI Agent works within your helpdesk and communicates with your existing business systems to receive, understand, and take action on tickets.
Thankful’s AI Agent fully resolves over 50 types of customer requests; handling even the most complex policies, processes, and procedures.
Never forgetting a customer or their history with your brand, Thankful’s AI Agent delivers tailored responses and truly personalized experiences every time.
Recording data in real time, Thankful’s AI Agent tracks advanced customer service analytics that give you better insight into the root causes and effects of customer queries.