Thankful Agent Assist
Help your agents help your customers.
Leveraging its best in class AI understanding, Thankful can route and prioritize customer requests according to the true request of the customer, as well as system data for this customer and request.
Thankful translates over 100 languages, enabling your agents to break through language barriers and communicate with customers.
Gain a deeper understanding of how your customers are feeling and why with ChatGPT-powered sentiment detection. Thankful accurately scores customers’ sentiment, urgency, and effort, and even includes both cause and reasons for sentiment.
Aggregating sentiment by category can also reveal important information. There are a variety of emotions that customers have when contacting your support team. Thankful accurately reads a customer’s sentiment then modifies it’s actions and tone based on that nuance.
Thankful identifies multiple requests from the same customer and automatically merges them together within your helpdesk, saving your human agents time and effort.
Why make your agents search for relevant customer data? Thankful can send it directly to your helpdesk so that your agents have it right at their fingertips!
Thankful adds tags, dispositions, and can complete fields to save your agents time and ensure uniformity of metrics gathering throughout your organization, key for analysis and understanding your support center.
