How It Works
A breakthrough fusion of deep learning and expert systems.
The Thankful platform is made up of three products: AI Agent, Agent Assist, and Insight. Implemented individually or in conjunction with one another, these products enhance your customer service processes through Thankful’s four key elements:
Taking action to fully resolve a significant percentage of customer queries without human support, Thankful’s AI Agent can handle even the most complex policies, processes, and procedures directly within your helpdesk.
Thankful’s Agent Assist delivers AI intuition for your human support staff, saving them time and effort by collating all the relevant information and even suggesting responses and next actions. It empowers them to provide quicker and more accurate high-quality service resolutions.
Surface Customer Data
Gather and Record Data
Participating as a member of your team, Thankful’s real-time stats are available alongside your support team, offering a unified view of all support metrics.Thankful’s data tool can help unlock trends, operational issues, fraud alerts, and more.
Stores Customer Data
Gathers Business Intelligence