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About Gladly

Gladly is the only customer service platform centered around people that empowers brands to deliver radically personal customer service.

The Benefits of Gladly + Thankful: Increase your team's speed and ability to support more customers while driving costs down with the help of Thankful.  

Gladly connects customers directly to Thankful to resolve inquiries from email, SMS, or chat with the Thankful integration.

1.) Support more with less – increase your capacity to support more customers while reducing overall wait times with the help of AI.
2.)Handle spikes and seasonal support – build a resilient contact center by integrating with Thankful to help support unexpected spikes and seasonal service needs.
3.)Streamline repetitive work – use AI support to collect preliminary information about your customers and auto-apply topics to save your agents time.