Thankful

Our Approach

Your Customers Will Be Thankful and You Will Be Too

Four Reasons to be Thankful

  • Understanding

    Best-in-class AI custom-trained for your business to comprehend the nuance of your customers' queries.

  • Resolution

    Thankful gathers information from your business systems to fully resolve the query just like a human agent but scalable.

  • Personalization

    Thankful combines message sentiment customer history and previous service encounters to inform bespoke replies that treat every customer as an individual.

  • Intelligence

    Unique service data reveals actionable insights from every interaction to continually improve the customer experience.

  • Understanding

    Best-in-class AI custom-trained for your business to comprehend the nuance of your customers' queries.

  • Resolution

    Thankful gathers information from your business systems to fully resolve the query just like a human agent but scalable.

  • Personalization

    Thankful combines message sentiment customer history and previous service encounters to inform bespoke replies that treat every customer as an individual.

  • Intelligence

    Unique service data reveals actionable insights from every interaction to continually improve the customer experience.

Explore AI Without The Risk

Zero cost. Zero commitment.

We understand how stretched your tech and CS resources are, so we do the heavy lifting. Our process is designed to deliver maximum value with minimal effort, so you can reap the benefits of AI without the tremendous resource, time, and cost commitments.

We Do What We Say We Do

Better relationships through service, better service through technology.

Our leading AI customer service software solution is advanced enough to understand and fully resolve large volumes of customer inquiries, delivering exceptional and personalized service across all written channels.

  • 99.98 %

    Accuracy Rating

  • up to

    99.3 %

    Customer Satisfaction Score

  • up to

    60 %

    Of Incoming Queries Resolved

  • 84 %

    Decrease in Wait Times

A True Partnership

Together powering intelligent automation for businesses from start to finish

Whether it’s our sales team, customer success experts, or our AI engineers, Team Thankful is here to help every step of the way. We pride ourselves on building partnerships that last, with each and every customer.

  • 51%

    reduction in planned customer support hiring

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  • 55%

    reduction in customer wait times

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  • 81%

    improvement in overall time to first response

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  • 99.3%

    is Thankful's AI CSAT Score

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  • 100%

    clearance rate for ticketed backlogs

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“The team understands my goals and always delivers. When I find the right vendor I keep them forever and Thankful isn’t going anywhere.”

- Alexis Horn, Director of Customer Success

My favorite thing about Thankful is the people who I work with. They go above and beyond to ensure that we’re happy with the service and our relationship.”

- Dan Brady, Customer Success Manager

“With every metric you could possibly look at in terms of a successful partnership, Thankful is knocking it out of the park.”

- Drew Stadler, VP of Customer Happiness

“Thankful is the only technology that is able to surpass the high standards of quality we, and our customers, have for ourselves.”

- Ro Nattiv, Director of Customer Experience

“Their team is so willing to help out and implement changes quickly. Thankful feels like a partnership, which is something we don’t see very often with software vendors.”

- Chelsea Hong, Customer Experience

See why brands that last put Thankful first

We Put Service First

The foundation of everything we do

  • Speed

    Speed

  • understanding

    understanding

  • Problem-Solving

    Problem-Solving

  • Consistency

    Consistency

  • Empathy

    Empathy