Knowledge Base

Type

Fact Sheet

Head Start On The Holidays

With the pandemic affecting 84% of consumers' shopping behavior this season; holiday shopping is going to be different this year! We pulled the key trends so you can prepare your business for what's to come. 

White Paper

6 Ways to Empower Your Customer Support Team

Your customer service agents are crucial to the success of your business; they deserve to feel valued and appreciated. Here are six expert-endorsed ways to invest in your support team. 

White Paper

3 Reasons to Use AI for Customer Service

Learn key reasons why integrating AI into your customer service process can make a powerful difference for your customers, support team, and revenue. 

Case Study

Pura Vida Case Study

How Pura Vida effectively scaled during rapid growth and reduced customer wait times by 55%. 

Fact Sheet

COVID-19: The Great Digital Accelerator

The digital age is here: brands that don't keep up will be left behind! We gathered the pre-pandemic data and identified the digital trends brought on by the "new normal".

White Paper

Thankful Actions

Discover the 50+ types of customer requests that Thankful fully resolves. 

Case Study

Lumin Case Study

How Lumin cleared their backlog of tickets and reduced time to first response by 16 hours and 54 minutes - all while managing extreme ticket volume growth.

Fact Sheet

How Remote Learning Will Impact Consumer Behavior

Insight into how students and parents will be shopping and what they will be buying this back-to-school season. 

Fact Sheet

COVID-19: Return Rush

We pulled together the numbers highlighting the impact COVID-19 has on e-commerce. As a bonus, our team of customer service experts provide the best practices for handling pandemic-era returns.