Learn key reasons why integrating AI into your customer service process can make a powerful difference for your customers, support team, and revenue.
How Pura Vida effectively scaled during rapid growth and reduced customer wait times by 55%.
The digital age is here: brands that don't keep up will be left behind! We gathered the pre-pandemic data and identified the digital trends brought on by the "new normal".
Discover the 50+ types of customer requests that Thankful fully resolves.
How Lumin cleared their backlog of tickets and reduced time to first response by 16 hours and 54 minutes - all while managing extreme ticket volume growth.
Insight into how students and parents will be shopping and what they will be buying this back-to-school season.
We pulled together the numbers highlighting the impact COVID-19 has on e-commerce. As a bonus, our team of customer service experts provide the best practices for handling pandemic-era returns.