Knowledge Base

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White Paper

How AI Automation is Beneficial For Your Customer Service Agents

AI automation isn't meant to replace your customer service team, but to augment their performance. Learn how your agents (and ultimately your business) benefit from AI automation.

White Paper

4 Keys to Implementing AI Automation in Customer Service

Integrating AI automation into your customer service may seem intimidating, but the right partner and plan can make all the difference. Ensure you get the results you're looking for by following these steps. 

Fact Sheet

2021 Customer Service Trends & Insights

Customer service, artificial intelligence, and digital strategy will be more impactful than ever in 2021. We pulled key customer experience statistics for the upcoming year, so you can stay on top of the trends. 

White Paper

Handling the Holiday Return Rush

Holiday returns are going to be higher than ever, and so are your customers' expectations! Set your team up for success with these 7 steps. 

Fact Sheet

Post-Holiday Return Rush

Returns are anticipated to be higher than ever this holiday season. Will your business be ready? Discover the key insights for what's to come post-holidays.

White Paper

8 Ways To Boost Your Customer Service Team's Spirit This Holiday Season

Customer service queries are up 75% around the holidays; no wonder it's a stressful time for holiday support teams! We teamed up with Cooleaf, the experts in employee engagement, to bring you a guide with ways to boost your agents' morale and keep them motivated this holiday season.

White Paper

How-To Handle 2020 Holiday Season Setbacks

The holidays are always a busy time for customer support teams, but the 2020 holiday season has its unique set of challenges. We've identified the 5 main setbacks and provide expert-backed tips on how to set your support team up for success. 

Fact Sheet

Head Start On The Holidays

With the pandemic affecting 84% of consumers' shopping behavior this season; holiday shopping is going to be different this year! We pulled the key trends so you can prepare your business for what's to come. 

White Paper

6 Ways to Empower Your Customer Support Team

Your customer service agents are crucial to the success of your business; they deserve to feel valued and appreciated. Here are six expert-endorsed ways to invest in your support team. 

White Paper

3 Reasons to Use AI for Customer Service

Learn key reasons why integrating AI into your customer service process can make a powerful difference for your customers, support team, and revenue. 

Case Study

Pura Vida Case Study

How Pura Vida effectively scaled during rapid growth and reduced customer wait times by 55%. 

Fact Sheet

COVID-19: The Great Digital Accelerator

The digital age is here: brands that don't keep up will be left behind! We gathered the pre-pandemic data and identified the digital trends brought on by the "new normal".

White Paper

Thankful Actions

Discover the 50+ types of customer requests that Thankful fully resolves. 

Case Study

Lumin Case Study

How Lumin cleared their backlog of tickets and reduced time to first response by 16 hours and 54 minutes - all while managing extreme ticket volume growth.

Fact Sheet

How Remote Learning Will Impact Consumer Behavior

Insight into how students and parents will be shopping and what they will be buying this back-to-school season. 

Fact Sheet

COVID-19: Return Rush

We pulled together the numbers highlighting the impact COVID-19 has on e-commerce. As a bonus, our team of customer service experts provide the best practices for handling pandemic-era returns. 

Case Study

MeUndies Case Study

How MeUndies continues to provide industry-leading customer service while experiencing exponential growth.