We are teaming up with Gladly so you can get the best of AI automation while operating within a customer service platform that empowers your agents to place people at the heart of your conversations! Get the details on this integration and discover how it will benefit both your customers and agents.
With customer service standards higher than ever, it is not enough to stand by and wait for customers to come to you. Learn the power of proactive service and get expert-backed tips on how to deliver proactive customer support.
Want to take your customer service to the next level? From reducing customer wait times to enabling personalization, here are 5 of the key ways AI automation can elevate your customer service.
Backlog is a major pain point for customer service teams and when poorly managed it can result in negative CSAT. Discover expert-backed tips to minimize ticket buildup, plus how to breakdown an overwhelming backlog.
AI automation isn't meant to replace your customer service team, but to augment their performance. Learn how your agents (and ultimately your business) benefit from AI automation.
Integrating AI automation into your customer service may seem intimidating, but the right partner and plan can make all the difference. Ensure you get the results you're looking for by following these steps.
Customer service, artificial intelligence, and digital strategy will be more impactful than ever in 2021. We pulled key customer experience statistics for the upcoming year, so you can stay on top of the trends.
Holiday returns are going to be higher than ever, and so are your customers' expectations! Set your team up for success with these 7 steps.
Returns are anticipated to be higher than ever this holiday season. Will your business be ready? Discover the key insights for what's to come post-holidays.
Customer service queries are up 75% around the holidays; no wonder it's a stressful time for holiday support teams! We teamed up with Cooleaf, the experts in employee engagement, to bring you a guide with ways to boost your agents' morale and keep them motivated this holiday season.
The holidays are always a busy time for customer support teams, but the 2020 holiday season has its unique set of challenges. We've identified the 5 main setbacks and provide expert-backed tips on how to set your support team up for success.
With the pandemic affecting 84% of consumers' shopping behavior this season; holiday shopping is going to be different this year! We pulled the key trends so you can prepare your business for what's to come.
Your customer service agents are crucial to the success of your business; they deserve to feel valued and appreciated. Here are six expert-endorsed ways to invest in your support team.
Learn key reasons why integrating AI into your customer service process can make a powerful difference for your customers, support team, and revenue.
How Pura Vida effectively scaled during rapid growth and reduced customer wait times by 55%.
The digital age is here: brands that don't keep up will be left behind! We gathered the pre-pandemic data and identified the digital trends brought on by the "new normal".
Discover the 50+ types of customer requests that Thankful fully resolves.
How Lumin cleared their backlog of tickets and reduced time to first response by 16 hours and 54 minutes - all while managing extreme ticket volume growth.
Insight into how students and parents will be shopping and what they will be buying this back-to-school season.
We pulled together the numbers highlighting the impact COVID-19 has on e-commerce. As a bonus, our team of customer service experts provide the best practices for handling pandemic-era returns.
How MeUndies continues to provide industry-leading customer service while experiencing exponential growth.