Platform
- How it Works
  - Generative AI
- Products
- Channels
  - Email
  - Chat
  - Social Media
  - In-App
  - SMS
Partners
We Are Thankful
- Our Approach
  - Manifesto
- About Us
  - Team
  - Careers
- Contact Us
  - See it in Action
Resources

Platform
- How it Works
  - Generative AI
- Products
- Channels
  - Email
  - Chat
  - Social Media
  - In-App
  - SMS
Partners
We Are Thankful
- Our Approach
  - Manifesto
- About Us
  - Team
  - Careers
- Contact Us
  - See it in Action
Resources

Back to Glossary

Resolution Rate

noun

What is a resolution rate?

A resolution rate is the percentage of resolved tickets based on the overall number of tickets received.

Thankful Terms

AI Agent
Action ID Rate
Actions
Agent Assist
Capture
Capture Rate
Handoff
Insight
Live Trial
Resolution
Service Snapshot
Transfer
Workflow/Response Flow

Better relationships through service

Better service through technology

Read Thankful reviews on G2

Platform

How it Works
- Generative AI
Products
Channels
- Email
- Chat
- Social Media
- In-App
- SMS

Partners

Partners
No Code Integrations
- Featured Integrations
- Regular Integrations
Custom Integrations

We Are Thankful

Our Approach
- Manifesto
About Us
- Team
- Careers
Contact Us
- See it in Action

Resources

Blog
CX Guides
Knowledge Hub
Press & Media
Events

© 2016 -2022 Thankful, Inc. All rights reserved

Security | Privacy Policy | Terms of Use | Sitemap