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First Response Time (FRT)

noun

What is First Response Time (FTR)?

First Response Time (FTR) is the average length of time from ticket creation to initial response.

CS Industry Terms

Average Handle Time (AHT) or Average Problem Resolution Time (APRT)
BPO
CS
CX
Customer Effort Score (CES)
Customer Satisfaction (CSAT)
Deflection
Lifetime Value
Net Promoter Score (NPS)
Omnichannel Communication
Service Level Agreement (SLA)
Text Analytics aka Text Mining
Tier 1 Agent
Time to First Response (TTFR)

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