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Platform
How it Works
Generative AI
Products
AI Agent
Agent Assist
FlowsNext
Insight
Shopify Starter Pack
Channels
Email
Chat
Social Media
In-App
SMS
Partners
Partners
No Code Integrations
Featured Integrations
Regular Integrations
Custom Integrations
We Are Thankful
Our Approach
Manifesto
About Us
Team
Careers
Contact Us
See it in Action
Resources
Blog
CX Guides
AI Automation in Customer Service
Ecommerce Customer Service
Customer Satisfaction (CSAT)
ChatGPT for Customer Service
Knowledge Hub
Case Studies
Whitepappers
FAQs
CX Glossary
Press & Media
Events
Back to Glossary
CX
noun
What is CX?
CX is short for “customer experience”.
CS Industry Terms
Average Handle Time (AHT) or Average Problem Resolution Time (APRT)
BPO
CS
Customer Effort Score (CES)
Customer Satisfaction (CSAT)
Deflection
First Response Time (FRT)
Lifetime Value
Net Promoter Score (NPS)
Omnichannel Communication
Service Level Agreement (SLA)
Text Analytics aka Text Mining
Tier 1 Agent
Time to First Response (TTFR)
