With Thankful handling large volumes of your email, chat, and text message tickets on Zendesk, your agents can concentrate on super-serving customers and increasing their lifetime value to the company.
You can use Zendesk triggers and workflow automation with Thankful at any point during a conversation rather than just at the end. Agents can oversee what’s happening in real-time and can take over by just replying to the user.
In addition, The Thankful + Zendesk partnership also exclusively empowers brands to merge tickets with the same topic from the same customer, a key time saving feature especially at peak season.
“We assumed our processes were too complex and our demands too high for any software to work for us. Thankful is the only technology that is able to achieve and surpass the high standards of quality we, and our customers, have for us.”
-Ro Nattiv, Sr. Customer Experience Manager
Thankful can be integrated with your Zendesk in under 20 minutes, enabling our AI to analyze your tickets and highlight opportunities for intelligent automation. Thankful team then works to determine the potential impact on customer service.Integrate Now