Thankful works directly in Help Scout: replying to tickets and adding notes and tags with the disposition of a human agent.
With Thankful, you have a true partnership. Thankful trains the AI on your behalf and leverages large ticket volume deep learning, continually reviewing results to improve the total engagement for your customers.
All actions taken by Thankful are directly captured by Helpscout, so Thankful participates in measurement and analytics the same as a human agent. Combining true deep learning intent analysis with button-selection options enables you to communicate with your customers at the highest level.
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