Working seamlessly within Gladly, Thankful handles complex customer queries with such proficiency that end-customers believe they are interacting with a human.
With Thankful, you have a true partnership. Thankful trains the AI on your behalf and leverages large ticket volume deep learning, continually reviewing results to improve the total engagement for your customers.
Only Thankful makes the most of Gladly’s unique conversational strategy, to seamlessly engage with customers as they migrate channels, and develop their relationship with the brand over time. Freed from repetitive transactional tasks, agents now have the ability to invest in higher value customer interactions, while capturing deep metrics for critical insights.
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