In order for Thankful to reply to customers, you’ll need to provision a seat specifically for Thankful.
yourcompanyreplaced with your business name. For example, if your company is named Widget Co., then the email would be
You can now integrate Thankful into Intercom in minutes.
First, go to Integrations and click “+ Add Helpdesk Integration”.
Select “Intercom” from the dropdown.
Click “Connect with Intercom” and you’ll be redirected to Intercom to log into the newly created firstname.lastname@example.org account and authorize Thankful. Authorize the Thankful app, and you’ll be redirected back to the Thankful dashboard.
That’s it! You’ve integrated Thankful with your Intercom instance.