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Integrating Intercom

Part 1: Provisioning a Seat for Thankful

In order for Thankful to reply to customers, you’ll need to provision a seat specifically for Thankful.

Part 2: Integration Thankful into Intercom

You can now integrate Thankful into Intercom in minutes.

First, go to Integrations and click “+ Add Helpdesk Integration”.

Select “Intercom” from the dropdown.

Click “Connect with Intercom” and you’ll be redirected to Intercom to log into the newly created be@thankful.ai account and authorize Thankful. Authorize the Thankful app, and you’ll be redirected back to the Thankful dashboard.

That’s it! You’ve integrated Thankful with your Intercom instance.