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Current API Version: v1

If you want to offer Thankful interactions outside of any helpdesk, such as in a customer user interface on their website, you can achieve that using this API. A helpdesk integration is still required.

Most businesses will not need to integrate directly with Thankful’s API and should instead integrate through their helpdesk.

You create an API key at With that in hand, create send a request like the following to Thankful:


Request Header:
	X-API-Key: your_key_here
	Content-Type: application/json

Request Body:
	"Message": "Where is my order? #1015",
	"FlexID": "",
	"EndpointUUID": "ce2a9f3e-4b3d-4133-858d-4d837e07247c"

In curl, it looks like this:

curl -XPOST \
	-H 'X-API-Key: your_key_here' \
	-H 'Content-Type: application/json' \
	-d '{ \
		"Message":"Where is my order? #1015", \
		"FlexID":"", \
		"EndpointUUID":"ce2a9f3e-4b3d-4133-858d-4d837e07247c" \
	}' \