Each customer has their own preference when it comes to how they want to get a hold of customer support. Today’s customers want to have every contact option available for their choosing. This means being everywhere your customers are and delivering support via email, chat, social media, SMS and in-app. Not only does Thankful make this possible, but we ensure that the service provided is exceptional and consistent across all text-based channels.
Thankful enables your company to be everywhere your customer wants to be – including social channels. In a world where customer convenience is key, ensuring easy access to help with real-time responses on social channels via your helpdesk. When your brand’s reputation is most at risk, Thankful delivers an immediacy customers expect.
We support any social media channels your human agents use via your helpdesk, including Twitter, Facebook Messenger, Instagram, and more. Let our AI Agent handle the everyday tickets and escalate the more complex issues to your social team.
Easier access to your brand means customers are reaching out more often. According to a recent Forrester report, over half of all companies say they’ve experienced a volume increase from last year and over three-quarters expect that number to increase further next year. Thankful enables Customer Service departments to meet Service Level Agreements within budget.