Thankful Recognized By Dixa As Top Customer Service AI Automation Tool

McKay Borbon | Content Marketing Manager

As the new year approaches, brands are making it a priority to get digitally up-to-date. When it comes to digital innovation in customer service, AI automation is at the forefront. But not all solutions are created equal, which is why customer service platform, Dixa, announced the top customer service AI chatbots for 2022. We’re excited to share that Thankful made the list!

Here’s Why Dixa Named Thankful a Top Customer Service AI Automation Tool:

“Beyond an automation tool, Thankful is an AI agent. It functions as a direct conversational bot with customers, but also as an assistant to service agents – notifying them when an order goes awry, or a customer is in need of support. Brands that use thankful are able to scale much faster while still increasing their customer satisfaction rates, without the spiraling costs that traditionally accompany rapid growth. All in all, we’re thankful to have Thankful with us.”

What is Thankful?

Thankful is an artificial intelligence platform that enables brands to be more customer-centric by becoming service-centric. Like a human agent, Thankful’s AI routes, assists, translates, and fully resolves large volumes of customer queries across all written channels - giving customers the freedom to choose how they want to engage. Partnered with every major helpdesk, Thankful delivers business insights and AI agent services for the world’s largest brands, including Crate & Barrel, Ralph Lauren, Bombas, Pura Vida, and MeUndies.

What is Dixa?

Dixa’s mission is to create friendships between businesses and their customers, by giving your agents the solution they have been looking for, to deliver fast, efficient, and effective customer service.

Whatever method your customers decide to contact your brand - the intelligent routing, presence, and workflow capabilities of Dixa will enable agents to quickly retrieve information, engage in conversation, resolve problems, and deliver exceptional customer service. Dixa is built on an agile, and open tech architecture, giving it the ability to connect with all your existing technology solutions.

Want to take your CX to the next level with

Thankful and Dixa’s seamless integration?

Additional Resources:

Topics: Blog, Customer Service, Artificial Intelligence, Announcement

Recent