Thankful Named Leader in Five G2 Categories

McKay Borbon | Content Marketing Manager

We are proud to share that Thankful rounded out 2021 with five more G2 accolades! This marks the second quarter that G2, the largest and most trusted software market place, has recognized Thankful as a High Performer. We're two for two! 


Based on real-user data and authentic peer-reviews, Thankful was ranked as a High Performer in both the Intelligent Virtual Assistants Software and Customer Self-Service Software categories. G2 also awarded Thankful with a "High Performer Mid-Market" badge, which recognizes Thankful as a top Customer Self-Service Software for Medium-Sized Businesses.


In addition to the High Performer rankings, Thankful earned the "Best Support" and "Easiest To Do Business With" awards. Our team is especially proud of these achievements as we believe customer service should be exceptional and customer experiences should be easy. 



What Users Are Saying About Thankful:


"Impressive service with a lot to offer."


"Thankful's lift has opened space for the agents on our team to close in on their strengths relating to more complex customer service cases so I've seen a lot of growth from my agents into their full potential. Thankful continues to learn and grow with my team, which has been a joy to see and experience and see."


"It's a worthwhile investment of time and money, you won't regret it."


"I recommend using Thankful AI because it has seamlessly integrated into our team and feels like a sincere extension of our team's effort."


"Our first response time has dropped significantly, and we can route customers to the agents who can help them most readily. During our busy season, Thankful can help us move volume in productive ways, even with a reduced team."

"Thankful is a best-in-class offering if you are seeking an AI solution to reduce customer support load."



What is G2?

G2 is a peer-review site and the largest and most trusted software marketplace.  Having published over 1,000,000 authentic reviews (and counting!) from their user community, G2 helps millions of businesses make better buying decisions. 



What is Thankful?

Thankful is the only artificial intelligence platform on the customer’s side; understanding what they want and delivering the omnichannel service they need. Like a human agent, Thankful’s AI routes, assists, translates, and fully resolves large volumes of customer queries across all written channels - giving customers the freedom to choose how they want to engage. Partnered with every major helpdesk, Thankful delivers business insights and AI agent services for the world’s largest brands, including Crate & Barrel, Ralph Lauren, Bombas, Pura Vida, and MeUndies.


You can check out our G2 page and review us here


Review us on G2!




Additional Resources:

AI in Customer Service | AI Ecommerce Platform | AI Email Automation | Artificial Intelligence in Customer Service | Customer Service and Support Automation | Customer Service Platform | Customer Service and Automation | Ecommerce Customer Service Automation | Ecommerce Customer Service Outsourcing | Future of Customer Service

Review Thankful on G2

Topics: Blog, Announcement

McKay Borbon | Content Marketing Manager

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