Thankful Earns "High Performer" and "Users Love Us" G2 Recognition
McKay Borbon | Content Marketing Manager
We are excited to announce that Thankful has received two recognitions from G2, the largest and most trusted software marketplace. Based on authentic peer-reviews, G2 ranked Thankful as a High Performer in Conversational Support Software and Customer Self-Service Software. 100% of users rated Thankful 4 stars and above - with 95% of those users giving a 5-star rating. Thankful also has an average rating of 9.2 out of 10 for Ease of Use and 9.7 out of 10 for Quality of Support. Both ratings are nearly half a point higher than the Intelligent Virtual Assistant Average.
G2 also awarded Thankful with the "Users Love Us" badge for Fall 2021. This recognition speaks to how brands feel about Thankful's technology, team, and support.
What Users Are Saying About Thankful:
"Incredible product - this is the type of automation that moves the needle."
"The team is A+. Easy to work with and dedicated to making us successful. The onboarding process was a breeze. The product gets our service team out of the mundane and manual work and back to having conversations with real customers."
"Game-changing technology that just works."
"Thankful empowered our team to deliver a personalized experience at scale - something we couldn't find anywhere else."
"The Thankful team is extremely committed and willing to work with our operations team to optimize our processes. Our agents love it because they spend far less time on transactional support tickets that are a poor use of their time."
What is G2?
G2 is a peer-review site and the largest and most trusted software marketplace. Having published over 1,000,000 authentic reviews (and counting!) from their user community, G2 helps millions of businesses make better buying decisions.
What is Thankful?
Thankful is the only artificial intelligence platform on the customer’s side; understanding what customers want and delivering the omnichannel service they need. Like a human agent, Thankful’s AI routes, assists, translates, and fully resolves large volumes of customer queries across all written channels - giving customers the freedom to choose how they want to engage. Partnered with every major helpdesk, Thankful delivers business insights and AI agent services for the world’s largest brands, including Crate & Barrel, Bombas, PuraVida, and MeUndies.