Thankful Earns 6 Awards in G2's Fall 2022 Reports

Gina Vivar | Product Marketing & Sales Enablement Associate


We are biting gold this fall as Thankful brings home not five, but SIX G2 awards in various categories! We are proud of our team whose hard work has earned us these recognitions and grateful to our customers who have taken the time to leave us authentic reviews. 

 

For the third quarter in a row, G2 has named Thankful a High Performer in the Intelligent Virtual Assistant Software, Customer Self-Service Service, and Mid-Market Customer Self-Service categories. Thankful also earned, “Easiest To Do Business With” and “Best Support” awards by receiving an 8.6 out of 10 on the Intelligent Virtual Assistants Relationship Index. 

 

This quarter we welcome the Momentum Leader badge to our collection. Our score in this category is calculated by a proprietary algorithm that factors in social, web, employee, and review data that G2 has deemed influential in a company’s momentum. This particular badge is only awarded to the top four Intelligent Virtual Assistant Solutions in the market! 

 

G2, the world's largest tech marketplace, will always be important to us as a customer service-based software company because it is powered by real customer voices. We value our customers and are ecstatic that G2 provides them with a space to share their experience with Thankful. 

 

 

What users are saying about us: 

 

“The Thankful team is incredibly intuitive when it comes to making suggestions and proactively creating solutions to any pain points you'd like to solve with their software. They make implementation a breeze and are incredibly efficient and organized.”

 

“Thankful is a great platform in terms of allowing us to automate tickets that cause us a lot of work and time by our team. Whether it is something simple we do not need to waste time on anymore or if it is time we are spending on a complicated ticket where we can speed up the progress, it is an amazing platform and a great team to work with.”

 

“​​Our first response time has dropped significantly, and we can route customers to the agents who can help them most readily. During our busy season, Thankful can help us move volume in productive ways, even with a reduced team.”

 

“Thankful has allowed our team to tend to more high-level complex customer questions and issues by answering the low-hanging fruit tickets. My team loves it, and the fact that Thankful transfers complex tickets to suitable agents help keep everything organized and efficient.”

 

 

What is G2?

G2 is the Yelp of B2B software! It is a peer-review site and the largest and most trusted software marketplace.  Having published over 1,000,000 authentic reviews (and counting!) from their user community, G2 helps millions of businesses make better buying decisions. 

 

 

What is Thankful?

Thankful is the only artificial intelligence platform on the customer’s side; understanding what they want and delivering the omnichannel service they need. Like a human agent, Thankful’s AI routes, assists, translates and fully resolves large volumes of customer queries across all written channels - giving customers the freedom to choose how they want to engage. Partnered with every major helpdesk, Thankful delivers business insights and AI agent services for the world’s largest brands, including Crate & Barrel, Ralph Lauren, Bombas, Pura Vida, and MeUndies.



You can check out our G2 page and review us here


Gina Vivar | Product Marketing & Sales Enablement Associate

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