All Things Thankful

Reduce CES (customer effort) to Boost CSAT

The less effort a customer service interaction takes, the happier a customer will be. Learn 10 ways to reduce customer effort and raise your CSAT.

Key Signs Your Customer Service is Ready for AI

Is AI right for your customer service organization? Here are the 8 signs your business is ready for AI and the 4 signs your business is not quite ready.

How to Build Brand-Aligned Response Flows

Customer service is a representation of your brand. Learn the key components of a CS brand strategy and the 5 steps to building brand-aligned responses.

9 Reasons Top Brands Attain Peak CSAT Scores

Learn the 9 tactics leading e-commerce brands implement to achieve high customer satisfaction.

How to Evaluate Customer Service Technology

Feeling overwhelmed by all the customer service tool options? Here are 7 tips for evaluating CS technology and finding the right solution for your brand.

How Speed and Customer Satisfaction Are Directly Connected

Learn how speed impacts CSAT, plus get best techniques for safely increasing your speed to boost your bottom line.

8 Ways to Prevent Customer Service Employee Churn

Customer service employee churn comes at a high price. Here are the costs that come with loosing service reps and 8 ways to retain your support team.

Myth vs. Truth: What You Need to Know About AI in Customer Service

AI is revolutionizing customer service. Here we debunk myths and reveal the truths about how implementing AI can impact your brand.

What Customers Expect From Your Customer Service

Customer demands are higher than ever. Here are the 8 things you need to know about what your customers expect from your service.

4 Factors that Affect Your CSAT

Boosting your brand's CSAT leads to an increase in customer acquisition and retention. Learn the 4 key factors that impact CSAT scores.