All Things Thankful

[BlogPost 55667115155 Surviving Supply Chain Issues: 3 Ways to Take On Seasonal Peaks, BlogPost 54842849318 4 Key Considerations For The Biggest Digital Q4 In Ecommerce History, BlogPost 54323236535 Hiring Seasonal Support: Is The Struggle Really Necessary?, BlogPost 53934322811 7 Holiday Pitfalls to Plan For in 2021, BlogPost 51833925412 Why You Should Give Your Customers The Freedom of Choice, BlogPost 52599810744 8 Ways To Support Your Support Team’s Mental Health, BlogPost 51676901533 4 Key CX Practices for Optimizing Retention, BlogPost 51589170455 Thankful and Gladly In Action: Partner Spotlight Demo, BlogPost 50649371531 11 Top Tips For Training Your Customer Service Agents, BlogPost 50644295530 3 Key Reasons Great Service Drives Higher LTV, BlogPost 50511179778 Personalization vs. Automation: How Both Actually Work Together, BlogPost 46478828833 You Can't Spell Email Without AI, BlogPost 34925457558 Reduce CES (customer effort) to Boost CSAT, BlogPost 34925508532 Key Signs Your Customer Service is Ready for AI, BlogPost 34925509011 How to Build Brand-Aligned Response Flows, BlogPost 34923512737 9 Reasons Top Brands Attain Peak CSAT Scores, BlogPost 34923512399 How to Evaluate Customer Service Technology, BlogPost 34923058673 How Speed and Customer Satisfaction Are Directly Connected, BlogPost 34916997017 8 Ways to Prevent Customer Service Employee Churn, BlogPost 34849216520 Myth vs. Truth: What You Need to Know About AI in Customer Service, BlogPost 34849216680 What Customers Expect From Your Customer Service, BlogPost 34849216379 4 Factors that Affect Your CSAT]

Surviving Supply Chain Issues: 3 Ways to Take On Seasonal Peaks

Discover 3 ways retailers can be successful during the mess and stress of supply chain issues during the most chaotic holiday season in history.

4 Key Considerations For The Biggest Digital Q4 In Ecommerce History

2021 will be the biggest digital Q4 in ecommerce history - is your business ready? Here are 4 considerations to make as you gear up for the holiday season.

Hiring Seasonal Support: Is The Struggle Really Necessary?

What's harder than hiring? Hiring for the holidays. Learn how you can minimize seasonal hiring and scale your customer support with AI automation.

7 Holiday Pitfalls to Plan For in 2021

The holidays are a key time to have your customer service in top gear! Here are the challenges of the 2021 holiday season and how to avoid them.

Why You Should Give Your Customers The Freedom of Choice

Your customers want to choose how and when they get in touch with your service team. Learn how the freedom of choice keeps customers in control and happy.

8 Ways To Support Your Support Team’s Mental Health

Prioritizing mental health is imperative for those who work in customer service. Here are 8 ways to support your team's mental health in the workplace.

4 Key CX Practices for Optimizing Retention

Discover 4 expert-backed tips for how DTC brands can deliver exceptional CX and optimizing customer retention.

Thankful and Gladly In Action: Partner Spotlight Demo

With Thankful and Gladly's direct integration, you can leverage the best of AI automation to deliver radically personalized customer experiences. 

11 Top Tips For Training Your Customer Service Agents

With increasing customer expectations, training your CS agents is one of the best investments you can make. Set your team up for success with these steps.

3 Key Reasons Great Service Drives Higher LTV

96% of consumers say their brand loyalty is determined by the quality of a company’s customer service. Uncover the main ways great service boosts LTV.

Personalization vs. Automation: How Both Actually Work Together

More automation doesn’t mean less personalization. Discover how AI automation offers more personalized customer service at scale.

You Can't Spell Email Without AI

Today's customers demand email support that is fast and personalized. Learn how adding AI to your email support will elevate your CX.

Reduce CES (customer effort) to Boost CSAT

The less effort a customer service interaction takes, the happier a customer will be. Learn 10 ways to reduce customer effort and raise your CSAT.

Key Signs Your Customer Service is Ready for AI

Is AI right for your customer service organization? Here are the 8 signs your business is ready for AI and the 4 signs your business is not quite ready.

How to Build Brand-Aligned Response Flows

Customer service is a representation of your brand. Learn the key components of a CS brand strategy and the 5 steps to building brand-aligned responses.

9 Reasons Top Brands Attain Peak CSAT Scores

Learn the 9 tactics leading e-commerce brands implement to achieve high customer satisfaction.

How to Evaluate Customer Service Technology

Feeling overwhelmed by all the customer service tool options? Here are 7 tips for evaluating CS technology and finding the right solution for your brand.

How Speed and Customer Satisfaction Are Directly Connected

Learn how speed impacts CSAT, plus get best techniques for safely increasing your speed to boost your bottom line.

8 Ways to Prevent Customer Service Employee Churn

Customer service employee churn comes at a high price. Here are the costs that come with loosing service reps and 8 ways to retain your support team.

Myth vs. Truth: What You Need to Know About AI in Customer Service

AI is revolutionizing customer service. Here we debunk myths and reveal the truths about how implementing AI can impact your brand.

What Customers Expect From Your Customer Service

Customer demands are higher than ever. Here are the 8 things you need to know about what your customers expect from your service.

4 Factors that Affect Your CSAT

Boosting your brand's CSAT leads to an increase in customer acquisition and retention. Learn the 4 key factors that impact CSAT scores.