Discover 3 ways retailers can be successful during the mess and stress of supply chain issues during the most chaotic holiday season in history.

2021 will be the biggest digital Q4 in ecommerce history - is your business ready? Here are 4 considerations to make as you gear up for the holiday season.

What's harder than hiring? Hiring for the holidays. Learn how you can minimize seasonal hiring and scale your customer support with AI automation.

The holidays are a key time to have your customer service in top gear! Here are the challenges of the 2021 holiday season and how to avoid them.

Your customers want to choose how and when they get in touch with your service team. Learn how the freedom of choice keeps customers in control and happy.

Prioritizing mental health is imperative for those who work in customer service. Here are 8 ways to support your team's mental health in the workplace.

Discover 4 expert-backed tips for how DTC brands can deliver exceptional CX and optimizing customer retention.

With Thankful and Gladly's direct integration, you can leverage the best of AI automation to deliver radically personalized customer experiences. 

With increasing customer expectations, training your CS agents is one of the best investments you can make. Set your team up for success with these steps.

96% of consumers say their brand loyalty is determined by the quality of a company’s customer service. Uncover the main ways great service boosts LTV.

More automation doesn’t mean less personalization. Discover how AI automation offers more personalized customer service at scale.

Today's customers demand email support that is fast and personalized. Learn how adding AI to your email support will elevate your CX.

The less effort a customer service interaction takes, the happier a customer will be. Learn 10 ways to reduce customer effort and raise your CSAT.

Is AI right for your customer service organization? Here are the 8 signs your business is ready for AI and the 4 signs your business is not quite ready.

Customer service is a representation of your brand. Learn the key components of a CS brand strategy and the 5 steps to building brand-aligned responses.

Learn the 9 tactics leading e-commerce brands implement to achieve high customer satisfaction.

Feeling overwhelmed by all the customer service tool options? Here are 7 tips for evaluating CS technology and finding the right solution for your brand.

Learn how speed impacts CSAT, plus get best techniques for safely increasing your speed to boost your bottom line.

Customer service employee churn comes at a high price. Here are the costs that come with loosing service reps and 8 ways to retain your support team.

AI is revolutionizing customer service. Here we debunk myths and reveal the truths about how implementing AI can impact your brand.

Customer demands are higher than ever. Here are the 8 things you need to know about what your customers expect from your service.

Boosting your brand's CSAT leads to an increase in customer acquisition and retention. Learn the 4 key factors that impact CSAT scores.