All Things Thankful

Key Signs Your Customer Service is Ready for AI

Is AI right for your customer service organization? Here are the 8 signs your business is ready for AI and the 4 signs your business is not quite ready.

How to Build Brand-Aligned Response Flows

Customer service is a representation of your brand. Learn the key components of a CS brand strategy and the 5 steps to building brand-aligned responses.

How to Evaluate Customer Service Technology

Feeling overwhelmed by all the customer service tool options? Here are 7 tips for evaluating CS technology and finding the right solution for your brand.

Myth vs. Truth: What You Need to Know About AI in Customer Service

AI is revolutionizing customer service. Here we debunk myths and reveal the truths about how implementing AI can impact your brand.