Deliver Exceptional Ecommerce CX With Service Powered By AI Automation

McKay Borbon | Content Marketing Manager

Thankful and Gorgias are partnering so ecommerce brands can leverage the best of AI automation through a centralized helpdesk. It’s never been easier to go live with an AI solution and supercharge Gorgias to better serve your end-users.

As the ecommerce industry grows, the competitive landscape grows alongside it. Today, ecommerce is bigger than ever before and showing no signs of slowing down. To stand out from the crowd, the majority of companies are competing primarily on a basis of customer experience. This means the time for ecommerce brands to prioritize CX is now. 


That is why we are excited to announce that Thankful and Gorgias are joining forces to equip ecommerce brands with the right tools at the right price so they can launch the best-in-class AI to help take care of their customers.



“With the release of the Thankful and Gorgias integration, merchants are equipped with the necessary tools to provide best-in-class customer support. Delivering exceptional customer experiences is a combined effort. Having partners like Thankful, a leading AI Solution dedicated to solving the post-purchase needs of customers, enables our shared merchants to be more efficient and spend more time building relationships. With this integration, merchants have all the necessary tools to personalize

customer experiences and support at scale.”


- Philippe Roireau, VP of Business Development

and Partnerships at Gorgias



AI Agent Starter Pack Offer for Gorgias Brands

Along with a formal partnership, Thankful is also thrilled to offer an AI Agent Starter Pack for Gorgias brands so they can start harnessing the power of AI in a matter of days, not months. The AI Agent Starter pack includes the ecommerce industry’s top 3 contact reasons – track order, cancel order, and return order.


Fully customize and tailor these 3 flows to your brand voice, policies, and procedures, then let Thankful humanlike AI technology power those ticket resolutions through email and chat channels.


There’s no better time to leverage automation than before the holiday season. Allow the Thankful starter pack to help you start quickly and cost-effectively.


Get the Thankful + Gorgias AI Agent Starter Pack.


Both Built for Ecommerce Brands

Gorgias’ customer support platform was built specifically for fast-growing online merchants, enabling scalability for brands on Shopify, Magento, and Bigcommerce. To help agents work more efficiently, Gorgias offers seamless integrations with top ecommerce apps, true omnichannel management, and centralizes all data and customer conversations in one place. 


Thankful AI is pre-trained for retail and ecommerce customer service. As a result, it achieves a high level of nuanced understanding and is capable of fully resolving over 50 types of service requests - such as processing returns and exchanges, subscription management, and order tracking. And since Thankful AI is tailored to each business, the responses and actions align with companies’ specific policies and brand voice.


Quick Support at Scale

Leveraging Thankful within Gorgias increases brands’ ability to support more inbound customer requests. Thankful AI Agent can quickly handle large volumes of tickets with consistency and ease; scaling to take on hypergrowth, seasonal spikes, and unprecedented ticket influxes. It alleviates pressure on your agents and reduces their workload while simultaneously decreasing ticket queues.



How It Works

Thankful quickly and seamlessly integrates with Gorgias, allowing you to use AI automation across written support channels. Operating inside the helpdesk and connecting with existing business systems just like a human agent, Thankful AI Agent understands, routes, tags, assists, responds to and fully resolves up to 60% of incoming queries.


Acting as an extension of your team, Thankful’s interactions are all captured and centralized by Gorgias - just like every other customer engagement. 


If you would like to get started with Thankful, you can begin a conversation here. 

If you would like to get started with Gorgias, you can begin a conversation here.


About Thankful

Thankful is an AI Solution dedicated to solving the post-purchase needs of customers, enabling brands to thrive in a customer-centric world by leading with service first. Trusted by the world’s leading retail brands Thankful’s AI works within every major helpdesk to route, tag, translate, identify sentiment, and fully resolve large volumes of issues across all written channels – email, chat, social, in-app, and SMS.


About Gorgias

Gorgias is the leading customer experience platform for ecommerce brands, and the #1 most installed on Shopify. Over 10,000 online brands like Princess Polly, Steve Madden, Marine Layer on Shopify, BigCommerce and Magento use Gorgias to unify customer service conversations happening on email, live chat, SMS, social media (Facebook, Instagram, Twitter), and more. Gorgias helps support teams personalize interactions at scale, automate repetitive tasks, and drive revenue (over $1 billion in 2021). It can also detect up to 54 languages, making it suitable for brands around the world.

McKay Borbon | Content Marketing Manager

Share this article