Thankful and Zendesk Sunshine Conversations are partnering so businesses can leverage the best of AI through the largest help desk.

Today's customers demand email support that is fast and personalized. Learn how adding AI to your email support will elevate your CX.

Our security shouldn’t get in the way of your customer service needs - which is why we are Thankful to officially be SOC2 Type 1 certified!

Give your customers the best of AI automation and customer-centric service. Thankful offers seamless integration with Happy Returns.

Gladly + Thankful are teaming up so you can leverage the best of AI to handle repetitive, transactional customer requests allowing your agents to focus

The less effort a customer service interaction takes, the happier a customer will be. Learn 10 ways to reduce customer effort and raise your CSAT.

Is AI right for your customer service organization? Here are the 8 signs your business is ready for AI and the 4 signs your business is not quite ready.

Customer service is a representation of your brand. Learn the key components of a CS brand strategy and the 5 steps to building brand-aligned responses.

Learn the 9 tactics leading e-commerce brands implement to achieve high customer satisfaction.

Feeling overwhelmed by all the customer service tool options? Here are 7 tips for evaluating CS technology and finding the right solution for your brand.