All Things Thankful

[BlogPost 50644295530 3 Key Reasons Great Service Drives Higher LTV, BlogPost 50511179778 Personalization vs. Automation: How Both Actually Work Together, BlogPost 50493898628 Retain Customers’ Attention Through The Power of Choice, BlogPost 48598733320 What Your Customers Want From Your Customer Service, BlogPost 49734607954 Scale Your Subscription Business + Boost CLTV With Intelligent Automation, BlogPost 48932497678 Transform Your Customer Service With Intelligent Automation, BlogPost 42348913158 Thankful and Zendesk Launch Partnership with Sunshine Conversations Integration, BlogPost 46478828833 You Can't Spell Email Without AI, BlogPost 46045458698 We’re Certified Secure ✅, BlogPost 43145904427 Provide Painless Returns and Exchanges with Intelligent Automation, BlogPost 42546767104 Deliver Fast, Personalized Customer Experiences with the Help of Intelligent Automation, BlogPost 34925457558 Reduce CES (customer effort) to Boost CSAT, BlogPost 34925508532 Key Signs Your Customer Service is Ready for AI, BlogPost 34925509011 How to Build Brand-Aligned Response Flows, BlogPost 34923512737 9 Reasons Top Brands Attain Peak CSAT Scores, BlogPost 34923512399 How to Evaluate Customer Service Technology, BlogPost 34923058673 How Speed and Customer Satisfaction Are Directly Connected, BlogPost 34916997017 8 Ways to Prevent Customer Service Employee Churn, BlogPost 34849216520 Myth vs. Truth: What You Need to Know About AI in Customer Service, BlogPost 34849216680 What Customers Expect From Your Customer Service, BlogPost 34849216379 4 Factors that Affect Your CSAT]

3 Key Reasons Great Service Drives Higher LTV

96% of consumers say their brand loyalty is determined by the quality of a company’s customer service. Uncover the main ways great service boosts LTV.

Personalization vs. Automation: How Both Actually Work Together

More automation doesn’t mean less personalization. Discover how AI automation offers more personalized customer service at scale.

Retain Customers’ Attention Through The Power of Choice

How can your business not waste the opportunity of having your customers’ attention? By giving them the freedom to choose how they engage with you.

What Your Customers Want From Your Customer Service

Customers' service expectations are higher than ever. Learn the main factors customers consider when deciding if they want to do business with you.

Scale Your Subscription Business + Boost CLTV With Intelligent Automation

Thankful and ReCharge are partnering so you can leverage the best of AI automation with the most seamless subscription platform.

Transform Your Customer Service With Intelligent Automation

Thankful and Kustomer are joining forces so you can leverage the best of AI automation through a unified CX helpdesk.

Thankful and Zendesk Launch Partnership with Sunshine Conversations Integration

Thankful and Zendesk Sunshine Conversations are partnering so businesses can leverage the best of AI through the largest help desk.

You Can't Spell Email Without AI

Today's customers demand email support that is fast and personalized. Learn how adding AI to your email support will elevate your CX.

We’re Certified Secure ✅

Our security shouldn’t get in the way of your customer service needs - which is why we are Thankful to officially be SOC2 Type 1 certified!

Provide Painless Returns and Exchanges with Intelligent Automation

Give your customers the best of AI automation and customer-centric service. Thankful offers seamless integration with Happy Returns.

Deliver Fast, Personalized Customer Experiences with the Help of Intelligent Automation

Gladly + Thankful are teaming up so you can leverage the best of AI to handle repetitive, transactional customer requests allowing your agents to focus

Reduce CES (customer effort) to Boost CSAT

The less effort a customer service interaction takes, the happier a customer will be. Learn 10 ways to reduce customer effort and raise your CSAT.

Key Signs Your Customer Service is Ready for AI

Is AI right for your customer service organization? Here are the 8 signs your business is ready for AI and the 4 signs your business is not quite ready.

How to Build Brand-Aligned Response Flows

Customer service is a representation of your brand. Learn the key components of a CS brand strategy and the 5 steps to building brand-aligned responses.

9 Reasons Top Brands Attain Peak CSAT Scores

Learn the 9 tactics leading e-commerce brands implement to achieve high customer satisfaction.

How to Evaluate Customer Service Technology

Feeling overwhelmed by all the customer service tool options? Here are 7 tips for evaluating CS technology and finding the right solution for your brand.

How Speed and Customer Satisfaction Are Directly Connected

Learn how speed impacts CSAT, plus get best techniques for safely increasing your speed to boost your bottom line.

8 Ways to Prevent Customer Service Employee Churn

Customer service employee churn comes at a high price. Here are the costs that come with loosing service reps and 8 ways to retain your support team.

Myth vs. Truth: What You Need to Know About AI in Customer Service

AI is revolutionizing customer service. Here we debunk myths and reveal the truths about how implementing AI can impact your brand.

What Customers Expect From Your Customer Service

Customer demands are higher than ever. Here are the 8 things you need to know about what your customers expect from your service.

4 Factors that Affect Your CSAT

Boosting your brand's CSAT leads to an increase in customer acquisition and retention. Learn the 4 key factors that impact CSAT scores.