96% of consumers say their brand loyalty is determined by the quality of a company’s customer service. Uncover the main ways great service boosts LTV.

More automation doesn’t mean less personalization. Discover how AI automation offers more personalized customer service at scale.

How can your business not waste the opportunity of having your customers’ attention? By giving them the freedom to choose how they engage with you.

Customers' service expectations are higher than ever. Learn the main factors customers consider when deciding if they want to do business with you.

Thankful and ReCharge are partnering so you can leverage the best of AI automation with the most seamless subscription platform.

Thankful and Kustomer are joining forces so you can leverage the best of AI automation through a unified CX helpdesk.

Thankful and Zendesk Sunshine Conversations are partnering so businesses can leverage the best of AI through the largest help desk.

Today's customers demand email support that is fast and personalized. Learn how adding AI to your email support will elevate your CX.

Our security shouldn’t get in the way of your customer service needs - which is why we are Thankful to officially be SOC2 Type 1 certified!

Give your customers the best of AI automation and customer-centric service. Thankful offers seamless integration with Happy Returns.

Gladly + Thankful are teaming up so you can leverage the best of AI to handle repetitive, transactional customer requests allowing your agents to focus

The less effort a customer service interaction takes, the happier a customer will be. Learn 10 ways to reduce customer effort and raise your CSAT.

Is AI right for your customer service organization? Here are the 8 signs your business is ready for AI and the 4 signs your business is not quite ready.

Customer service is a representation of your brand. Learn the key components of a CS brand strategy and the 5 steps to building brand-aligned responses.

Learn the 9 tactics leading e-commerce brands implement to achieve high customer satisfaction.

Feeling overwhelmed by all the customer service tool options? Here are 7 tips for evaluating CS technology and finding the right solution for your brand.

Learn how speed impacts CSAT, plus get best techniques for safely increasing your speed to boost your bottom line.

Customer service employee churn comes at a high price. Here are the costs that come with loosing service reps and 8 ways to retain your support team.

AI is revolutionizing customer service. Here we debunk myths and reveal the truths about how implementing AI can impact your brand.

Customer demands are higher than ever. Here are the 8 things you need to know about what your customers expect from your service.

Boosting your brand's CSAT leads to an increase in customer acquisition and retention. Learn the 4 key factors that impact CSAT scores.