The only AI agent loved by end-customers, because it’s designed for end-customers.

Create better customer relationships through exceptional service

Thankful transforms daily problems into lifetime value. Our superior AI better understands what customers want and can deliver the answers that customers need, establishing lasting relationships through better service.

The AI Agent works within your helpdesk just like a human agent - routing, tagging, and resolving large volumes of tickets. It’s trained and fully managed by us specifically for your business.

Thankful fully resolves over 50 types of customer requests.
  • Ask Forms of Payment
  • Ask Inventory
  • Ask Signed Delivery
  • Ask Store Locations
  • Ask Where Products Made
  • Automated Message
  • Cancel Order
  • Cancel Subscription
  • Change Billing Address
  • Change Credit to Refund
  • Change Discount Code
  • Change Order
  • Change Payment Method
  • Change Shipping Address
  • Change Shipping Option
  • Change Subscription Preferences
  • Change Subscription Tier
  • Change Subscription Timing
  • Customer Feedback
  • Damaged Shipment
  • Delete Account
  • Digital Download Issue
  • Exchange Item
  • Exchange Status
  • Forgot Password
  • Get Customer Record
  • Hold Shipment
  • How to Use Coupon Code or Credit
  • How to Use Gift Card
  • Incorrect Item Received
  • International Shipping
  • Invalid Discount Code
  • Job Application
  • Late Delivery
  • Missing Package
  • Order Confirmation Request
  • Out of Office
  • Package Item Missing
  • Pause Subscription
  • Pre-order Ship Estimation
  • Press or Collaboration
  • Product Information Request
  • Refund Status
  • Repair Item
  • Request Discount Code
  • Reship Order
  • Return Gift
  • Return Order
  • Return Policy
  • Return Status
  • Sample Request
  • Sizing Question
  • Track Order
  • Unsubscribe
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Service Everywhere:
A channel for every customer #1 choice for email support

Go beyond chatbot. Meet customers where they communicate - chat, social media, SMS, even email. Thankful offers true multichannel support, letting the customer choose what’s convenient for them.

We assumed our processes were too complex and our demands too high for any software to work for us. Thankful is the only technology that is able to achieve and surpass the high standards of quality we, and our customers, have for us.

Ro Nattiv, Sr. Customer Experience Manager

Thankful fully resolves requests with
such expertise that customers believe
they’re interacting with a human.

Kevin’s Problem: Cancel Subscription

Group 377

Dara’s Problem: Track Order

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Jonathan’s Problem: Cancel Order

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Improve CX with
actionable CS data

Through their problems, customers are telling you everything you need to know to improve its process, product, people, price or policy. Thankful unlocks these insights and makes this post-buy voice of the customer data actionable.

Native integration with your helpdesk

We also build custom integrations!

Better relationships
Better service