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Tailor-Made for Ecommerce

Thankful bridges the widening gap between
consumer expectations and a brand’s ability
to meet these impossible service demands.

Our specialization means we better understand
what e-commerce customers want and can
deliver more of the answers they need.

Request Demo

Thankful fully resolves over 50 types of customer requests.

Experts in the
Human Science of Customer Service

Welcome to the new SAAS —
Service as a Software. Sitting inside your
existing helpdesk just like any other agent,
Thankful is the brains that govern text-based
CS communication between brand and
customer. With Thankful’s AI agent resolving
all the transactional CS issues, your human
agents can spend more time on higher value
customer interactions.

Thankful fully resolves requests with
such expertise that customers believe
they’re interacting with a human.

Kevin’s Problem: Cancel Subscription

Dara’s Problem: Track Order

Jonathan’s Problem: Cancel Order

Improve CX with
actionable CS data

Through their problems, customers are telling you everything you need to know to improve its process, product, people, price or policy. Thankful unlocks these insights and makes this post-buy voice of the customer data actionable.

The only AI customer support,
loved by customers.

Trusted to power service for the fastest-growing brands

Tailor-Made for Ecommerce

Experts in the
Human Science of Customer Service

We assumed our processes weretoo complex and our demands too high for any software to work for us. Thankful is the only technology that is able to achieve and surpass the high standards of quality we, and our customers, have for us.

Thankful fully resolves requests with
such expertise that customers believe
they’re interacting with a human.

Kevin’s Problem: Cancel Subscription

Dara’s Problem: Track Order

Jonathan’s Problem: Cancel Order

Improve CX with
actionable CS data

Thankful works for teams who use:

Join the Service First Revolution

The only AI customer support,loved by customers.

Trusted to power service for the fastest-growing brands

Tailor-Made for Ecommerce

Experts in theHuman Science of Customer Service

We assumed our processes weretoo complex and our demands too high for any software to work for us. Thankful is the only technology that is able to achieve and surpass the high standards of quality we, and our customers, have for us.

Thankful fully resolves requests with such expertise that customers believe they’re interacting with a human.

Kevin’s Problem: Cancel Subscription

Dara’s Problem: Track Order

Jonathan’s Problem: Cancel Order

Improve CX with actionable CS data

Thankful works for teams who use:

Join the Service First Revolution

The only AI customer support,
loved by customers.

Experts in the
Human Science of Customer Service

Thankful fully resolves requests with
such expertise that customers believe
they’re interacting with a human.

Improve CX with
actionable CS data