Thankful bridges the widening gap between
consumer expectations and a brand’s ability
to meet these impossible service demands.
Our specialization means we better understand
what e-commerce customers want and can
deliver more of the answers they need.
Welcome to the new SAAS —
Service as a Software. Sitting inside your
existing helpdesk just like any other agent,
Thankful is the brains that govern text-based
CS communication between brand and
customer. With Thankful’s AI agent resolving
all the transactional CS issues, your human
agents can spend more time on higher value
Through their problems, customers are telling you everything you need to know to improve its process, product, people, price or policy. Thankful unlocks these insights and makes this post-buy voice of the customer data actionable.