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The only AI customer support,
loved by customers.

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Trusted to power service for the fastest-growing brands

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Tailor-Made for Ecommerce

Thankful bridges the widening gap between
consumer expectations and a brand’s ability
to meet these impossible service demands.

Our specialization means we better understand
what e-commerce customers want and can
deliver more of the answers they need.

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Thankful fully resolves over 50 types of customer requests.
  • Ask Forms of Payment
  • Ask Inventory
  • Ask Signed Delivery
  • Ask Store Locations
  • Ask Where Products Made
  • Automated Message
  • Cancel Order
  • Cancel Subscription
  • Change Billing Address
  • Change Credit to Refund
  • Change Discount Code
  • Change Order
  • Change Payment Method
  • Change Shipping Address
  • Change Shipping Option
  • Change Subscription Preferences
  • Change Subscription Tier
  • Change Subscription Timing
  • Customer Feedback
  • Damaged Shipment
  • Delete Account
  • Digital Download Issue
  • Exchange Item
  • Exchange Status
  • Forgot Password
  • Get Customer Record
  • Hold Shipment
  • How to Use Coupon Code or Credit
  • How to Use Gift Card
  • Incorrect Item Received
  • International Shipping
  • Invalid Discount Code
  • Job Application
  • Late Delivery
  • Missing Package
  • Order Confirmation Request
  • Out of Office
  • Package Item Missing
  • Pause Subscription
  • Pre-order Ship Estimation
  • Press or Collaboration
  • Product Information Request
  • Refund Status
  • Repair Item
  • Request Discount Code
  • Reship Order
  • Return Gift
  • Return Order
  • Return Policy
  • Return Status
  • Sample Request
  • Sizing Question
  • Track Order
  • Unsubscribe
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Experts in the
Human Science of Customer Service

Welcome to the new SAAS —
Service as a Software. Sitting inside your
existing helpdesk just like any other agent,
Thankful is the brains that govern text-based
CS communication between brand and
customer. With Thankful’s AI agent resolving
all the transactional CS issues, your human
agents can spend more time on higher value
customer interactions.

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We assumed our processes weretoo complex and our demands too high for any software to work for us. Thankful is the only technology that is able to achieve and surpass the high standards of quality we, and our customers, have for us.

Ro Nattiv, Sr. Customer Experience Manager

Thankful fully resolves requests with
such expertise that customers believe
they’re interacting with a human.

Kevin’s Problem: Cancel Subscription

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Dara’s Problem: Track Order

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Jonathan’s Problem: Cancel Order

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Improve CX with
actionable CS data

Through their problems, customers are telling you everything you need to know to improve its process, product, people, price or policy. Thankful unlocks these insights and makes this post-buy voice of the customer data actionable.

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Thankful works for teams who use:

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We also build custom integrations!
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Join the Service First Revolution

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The world’s most advanced customer service OS.
© 2016 -2020 Thankful, Inc. All rights reserved
© 2016 -2020 Thankful, Inc. All rights reserved